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Refund and Returns Policy
Shipping Policy
Purchases made on wedgesnjnh.com are shipped to the address provided at checkout. Wisemark Holdings (Hong Kong) Limited processes orders after payment authorization and address verification. Shipping timelines are standard and vary by destination, carrier service, and order volume. Wisemark Holdings (Hong Kong) Limited does not guarantee a specific delivery date. Tracking information is provided when the carrier makes it available. The buyer must provide a complete and accurate shipping address. Wisemark Holdings (Hong Kong) Limited is not responsible for delays, losses, or misdeliveries caused by an incorrect or incomplete address. Shipping charges are calculated at checkout and are non-refundable except when required by law. International orders may be subject to customs duties, taxes, and import fees. The buyer bears all customs duties, taxes, and import fees. Wisemark Holdings (Hong Kong) Limited does not control customs processing times.
14-Day No-Reason Refund Policy
The buyer may request a return for eligible shoes within 14 days after delivery without providing a reason. The 14-day period begins on the delivery date recorded by the carrier. The buyer must contact Wisemark Holdings (Hong Kong) Limited before returning any item. Items must be unused, unworn, unaltered, and in original packaging. Items must include all original tags, shoe boxes, and accessories. Items that do not meet these conditions are not eligible for a no-reason refund. The buyer completely bears the return shipping costs. Wisemark Holdings (Hong Kong) Limited does not provide prepaid return labels for no-reason returns. Original shipping charges are non-refundable. The refund is issued to the original payment method after Wisemark Holdings (Hong Kong) Limited receives and inspects the returned item. Refund arrival time is at least 14 days after Wisemark Holdings (Hong Kong) Limited approves the refund. The exact arrival time depends on the payment provider and financial institution.
Return Process
Step 1: Contact Wisemark Holdings (Hong Kong) Limited at [email protected] within 14 days after delivery. Include the order number and the item requested for return.
Step 2: Wisemark Holdings (Hong Kong) Limited reviews the request and provides return authorization instructions. A return without authorization may be refused.
Step 3: Pack the shoes in the original packaging with all original tags, shoe boxes, and accessories. The buyer must protect the item during transit.
Step 4: Ship the return package to the address provided by Wisemark Holdings (Hong Kong) Limited. The buyer completely bears the return shipping costs. The buyer must use a trackable shipping method.
Step 5: Send the tracking number to [email protected]. Wisemark Holdings (Hong Kong) Limited is not responsible for returns lost or damaged during return transit.
Step 6: Wisemark Holdings (Hong Kong) Limited inspects the returned item after receipt. If the item meets the return conditions, Wisemark Holdings (Hong Kong) Limited approves the refund.
Step 7: Wisemark Holdings (Hong Kong) Limited issues the refund to the original payment method. Refund arrival time is at least 14 days after approval. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow this additional time when local law applies.
Refund Timing
Refund arrival time is at least 14 days after Wisemark Holdings (Hong Kong) Limited approves the return. The refund is sent to the original payment method. PayPal refunds take at least 14 days. In some regions, local laws require up to 30 days for PayPal refunds. The buyer must allow the payment provider and financial institution to process the refund. Wisemark Holdings (Hong Kong) Limited does not control processing times after the refund is submitted. If the payment provider requires additional verification, the refund may take longer than the periods stated in this document.
Damaged or Defective Items
Any claim for a damaged or defective item must be submitted within exactly 7 days of receipt. This period matches the Terms of Service. Claims submitted after exactly 7 days of receipt are not accepted. The buyer must contact Wisemark Holdings (Hong Kong) Limited at [email protected]. The buyer must provide the order number, a description of the damage or defect, and clear photographs of the item and packaging. Wisemark Holdings (Hong Kong) Limited reviews the claim and provides instructions. The buyer must not return a damaged or defective item before receiving instructions from Wisemark Holdings (Hong Kong) Limited. If the claim is approved, Wisemark Holdings (Hong Kong) Limited provides return instructions. The buyer must follow the approved instructions. Wisemark Holdings (Hong Kong) Limited may require the item to be returned before a refund or replacement is issued.
Non-Returnable Conditions
Items are not eligible for return if they are used, worn, altered, washed, damaged by the buyer, or missing original packaging. Items are not eligible for return if original tags, shoe boxes, or accessories are missing. Items are not eligible for return if they are returned without authorization. Items are not eligible for return if the return request is submitted after 14 days after delivery. Items are not eligible for no-reason return if they do not meet the condition requirements in this document. Wisemark Holdings (Hong Kong) Limited may refuse any return that does not meet the conditions stated in this Shipping & Returns document.
Return Address and Recipient
The recipient must be Wisemark Holdings (Hong Kong) Limited, the contact phone is +852 6827 2111, and the specific return address is 2B WAH SHING IND BLDG, 18 CHEUNG SHUN ST CHEUNG SHA, WAN KLN, HONG KONG. The buyer must write the return authorization number on the outside of the package if Wisemark Holdings (Hong Kong) Limited provides one. The buyer must ship the return package to the specific return address stated in this section. Wisemark Holdings (Hong Kong) Limited is not responsible for returns sent to an incorrect address.